Effective Date: 11.10.2025

1. Parties & Acceptance

These Terms govern your access to and use of Kyeal.in and the Services. By booking, paying, or using our Services you agree to these Terms and our Privacy Policy.

2. Services Offered

KYEAL offers:

1. DNA-Based Personalized Nutrition — genetic analysis and personalized nutrition plans. (Bookable now: https://kyeal.in/product/service-1-dna-based-personalized-nutrition/)

2. DNA-Based Meal Delivery — genetic-based meal preparation and delivery (coming soon).

3. Personalized Supplements — DNA-guided supplement formulations.

 

Service descriptions, pricing, and availability are shown on the Site and may change. We reserve the right to modify or discontinue any Service.

3. Eligibility

You must be 18+ and legally competent. If ordering for someone else, you must have legal authority and provide accurate information.

4. Booking, Sample Collection & Reporting

Bookings are made via Kyeal.in. After booking you will receive confirmation.

Sample collection is carried out offline by authorised personnel or partner labs as per the appointment. You must follow sample-collection instructions.

Test reports and recommendations are provided electronically (email or secure portal) within the timeframe shown at booking (timeframes are indicative and may vary).

5. Health & Medical Disclaimer

Our Services provide genetic insights and lifestyle/nutrition recommendations based on genetic markers. These are educational and not medical diagnoses or personalised medical treatment. Always consult a qualified healthcare professional before making medical or major lifestyle decisions. KYEAL is not responsible for medical decisions you make based on our reports.

6. Payment & Taxes

Payments must be made through our payment gateway. Prices exclude applicable taxes or duties unless stated. You are responsible for any local taxes where applicable.

7. Third-Party Products & Services

Meal delivery and supplements may be manufactured or delivered by third parties. We remain responsible for reasonable oversight, but these third parties also have obligations under their contracts with us.

8. Cancellation & Rescheduling

You may cancel or reschedule before sample collection by contacting us via the Site or ceo@kyeal.in.

If the order is cancelled before sample collection, and payment was received, refunds will follow the Refund Policy below.

Once the sample has been collected (or testing has started), the Service is considered rendered and no cancellation or refund is available, except as required by law.

9. Refunds & Failed Payments

If a payment fails but funds were inadvertently credited to our account, we will refund the amount to the original payment method as soon as practicable (see Refund Policy).

For any legitimate refund, we will deduct transaction charges, if applicable.

10. Intellectual Property

All content, trademarks, logos, site design, and software are KYEAL’s property or used with permission. You may not use them without written consent.

11. Confidentiality & Data Use

By using our Services you consent to the collection and processing of your genetic and health data as described in the Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by law, KYEAL’s liability for any claim arising out of or in connection with these Terms or Services is limited to the amount paid by you for the specific Service. We are not liable for indirect, incidental, special, or consequential damages.

13. Indemnity

You agree to indemnify and hold KYEAL harmless from any claims arising from your breach of these Terms or misuse of Services.

14. Force Majeure

We are not liable for failure to perform due to events beyond our reasonable control (strikes, natural disasters, internet outages, postal/courier failures).

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Disputes will be subject to exclusive jurisdiction of the courts in Kannur, India.

16. Contact

For questions, grievances or disputes, contact: ceo@kyeal.in.