Effective Date: 11.10.2025
Last updated: 11.10.2025

1. Introduction

KYEAL (“we”, “our”, “us”) operates the website Kyeal.in and provides DNA testing, DNA-based personalized nutrition programs, DNA-based meal delivery (coming soon), and personalized supplement formulation (collectively, “Services”). We respect your privacy and are committed to protecting Personal Data and Sensitive Personal Data (including genetic information).

2. Scope & Acceptance

This Privacy Policy applies to Personal Data collected through our website, booking system, offline sample collection, phone, email, and third-party integrations. By using our website or Services, you consent to the collection, use and disclosure of information as described here.

3. Information We Collect

A. Personal Information

Name, email, phone, postal address, date of birth, government ID (when required for verification), order details, payment confirmation, and communications.

B. Sensitive Personal Data

Genetic / DNA information, biological sample identifiers, health information, food sensitivities, allergies, medical history provided by you, and other data derived from DNA reports.

C. Technical & Usage Data

IP address, browser and device data, cookies, booking logs and analytics.

4. How We Use Your Information

We use data to:

Process bookings and payments and schedule sample collection.

Perform DNA testing via our authorised laboratory partners and deliver reports.

Generate personalized nutrition plans, meal plans, and supplement formulations.

Communicate with you about bookings, results, and product/service updates.

Improve our Services and comply with legal obligations.

Detect and prevent fraud.

5. Legal Basis & Consent

By booking or submitting samples, you explicitly consent to the processing of your genetic and health data for the purposes above. You may withdraw consent, but withdrawal may limit or stop provision of Services that require such data.

6. Sharing & Disclosure

We do not sell your Personal Data. We may share information with:

Authorized partner laboratories for testing.

Third-party service providers (payment gateways, delivery partners, IT hosting, analytics) under confidentiality agreements.

Meal or supplement manufacturers/fulfillment partners when you subscribe to meal delivery or supplements (only the data necessary to fulfil the order).

Legal/regulatory authorities when required by law or court order.
All partners are contractually required to maintain confidentiality and implement reasonable security measures.

7. Data Retention & Sample Disposal

Electronic personal and test report data: retained for a period necessary for service provision, dispute resolution, legal compliance, and as otherwise permitted by law.

Biological samples: retained, disposed or stored as per your consent and lab protocols; samples are securely destroyed when no longer needed unless you have expressly consented to longer retention.

8. Security

We implement reasonable technical, organisational, and administrative safeguards in accordance with the Information Technology Act, 2000 and relevant rules to protect data against unauthorised access, alteration or loss. However, no system is 100% secure — absolute security cannot be guaranteed.

9. Your Rights

You may request access, correction, deletion (subject to legal/operational limits), or portability of your data. To exercise rights, contact ceo@kyeal.in. We may require identity verification before responding.

10. Children

Our Services are not intended for children under 18. We do not knowingly collect data from minors.

11. Cookies & Tracking

We use cookies and similar technologies. You can control cookies via browser settings; note disabling cookies may limit site functionality.

12. Grievance Officer

In compliance with applicable law, our Grievance Officer is:
Name: Adnan Muhammed
CEO, Founder Email: ceo@kyeal.in
Address: Abizen Nutrition Private Limited ,Kannur university Incubation centre (KUIIF) Kannur, Kerala, India

13. Changes to the Policy

We may update this Policy. Significant changes will be notified on the Site with an updated effective date.